Shipping & Returns

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Shipping & Returns

Lighting Bug Ltd. Shipping Policy - Domestic United States

Standard shipping is via U.S. Postal Service, Insured Priority Mail with Delivery Notification Service.

For expedited shipping please call us to make arrangements. UPS, FEDEX, etc. are available, but their rates are considerably more expensive and will incur a special handling charge.

International Orders: Effective Jan 1, 2014 our minimum order is $30 U.S. To help keep shipping costs to our international customers affordable, we will provide a credit of up to 10% of the merchandise total towards actual shipping charges over the amount stated on your invoice. If you would like us to email you an estimate of shipping costs, please state your request in the NOTES field of the order page.

Most orders are shipped Insured Priority Mail. In some cases, such as shipments to Great Britain/U.K, they must be shipped Express Mail to be insured. 

Customs Duties: We sincerely regret that your country may choose to add customs charges on imports from the United States. Any customs charges are your responsibility and we do not know in advance what such charges will be. Please check if you are concerned. If you refuse an order due to customs charges we will refund the merchandise but charge your credit card for the full shipping costs.

Returns: We accept returns on undamaged merchandise within 30 days of purchase from the original purchaser as shown in our records. All returns require authorization in advance, please call us to discuss your situation. We will do our best to ensure your complete satisfaction. 

We repair all the lights we make for a flat hourly rate.

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